| Q1. |
Order confirmation mail is not received. |
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| A1. |
Shipment charges to the country of origin of the order are computed after receipt of product orders and customers are notified of the shipment charges by email.
Normally, replies to order confirmation are sent promptly. In some instances, however, replies might take time due to administrative constraints.
Please inquire by mail or by telephone when order confirmation mail is not received. |
| Q2. |
All prices are in Japanese yen. |
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| A2. |
Although prices are in Japanese yen, billing statements will be in the
equivalent currency based on the rules of the credit card company and converted
using the prevailing exchange rate at the time the order is placed. |
| Q3. |
I want to put a carved seal |
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| A3. |
Further, for "Dogi," "Obi," "Towel with Printed Name," "Souvenir Product," and "Soul T-shirt," the name to print, seal, embroidery and other necessary information should be entered from the Options menu.
When embroidery and other information are not needed, click the "Select" button as is. |
| Q4. |
I want to purchase an article except a WEBSHOP publication |
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| A4. |
Please download the latest catalogue of Portable Document Format.
Please order it by an email or a telephone, FAX. |
| Q5. |
There is not stock of an article |
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| A5. |
Stocks are prepared as needed.
We shall inform you by phone or by mail when stocks run out. |
| Q6. |
I finished a procedure of a credit payment, but want to cancel it |
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| A6. |
I cannot accept cancellation after shipment.
Products with your name print and custom-order products may not be returned or exchanged. |
| Q7. |
Because I am not its size, I want to change it |
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| A7. |
For product returns and replacements, please contact us within eight days after receipt of the product.
Products with your name print and custom-order products may not be returned or exchanged.
The company shall pay for the delivery of products that are returned due to reasons that the company is liable for. |
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